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Upgrade but no plans available?

Debbieg7
Explorer

‎10-12-2021 09:30 PM

I'm trying to upgrade my two contracts that are both available for upgrade but it says no plans available. I've been with EE since 2015/16 and normally upgraded through carphone warehouse which was simple and easy. I don't have time to phone 150 or try figure out why it's constantly doing this when I try to upgrade. Is this a issue with the site? It's frustrating and I'm at the stage where I just might go to carphone warehouse and get other deals. I've been trying to upgrade since November.  Someone help please. 

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎11-12-2021 07:12 AM

Hi @Debbieg7 

 

There is no account access on these forms therefore nobody can check your account to establish what contract you are on and what upgrades you are eligible to claim. 

 

You will need to speak to EE CS on 150 or visit an EE store.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.