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Can’t pay

Leelowery18
Visitor

‎10-12-2021 07:29 PM

My bill is much more than I expected this month as I have been receiving calls from abroad but I never answer, can I split my payment down to weekly for this month to help me rather than pay one big lump sum? 

thank you! 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-12-2021 07:40 PM

You don't pay for receiving calls while you are in UK, particularly when you don't answer them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mikeliuk
Ace Contributor
Ace Contributor

‎11-12-2021 12:25 AM - edited ‎11-12-2021 12:26 AM

Hi @Leelowery18 ,

 

Do you know if those charges relate to voicemails received while you yourself were abroad? If so, the advice is to disable whilst abroad.

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-...

 

If you will have difficulty with paying any bill on time, I highly recommend to contact the relevant service provider as soon as possible to make arrangements. You may do a search for hardship arrangements and there may be some consideration given for pandemic-related impacts.

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