Unable to use iwatch walkie talkie option unless phone is nearby

[LizC1]

I'm furious that despite numerous phone calls and waiting days for someone from tech support to contact me, that my Apple iwatch is STILL not working correctly. Unless I have my iphone with me I cannot use the walkie talkie option, although this is an iwatch which can be used on its own, without a phone. Apparently I was given wrong information about a different problem I had with connection recently. Is there an easy way to get hold of tech support and someone who actually understands how to fix this problem? 

[LizC1]

I should add that the walkie talkie button is ON and the mobile data connection is also ON.

[Christopher_B]

Hi @LizC1

I hope you're well and having a nice day, other than this issue of course.

Can I please just check, did you get your Apple Watch direct from us or did you buy it outright from elsewhere? 

Thanks 

Chris

[LizC1]

I bought it elsewhere. Your tech people have no idea how to resolve this. They told me to contact Apple, they haven't got any idea either. They've made an appointment for me to go into an Apple shop on Friday but if they can't fix it I'll be returning it. I think I've put up with enough now.

[Christopher_B]

@LizC1

I'm glad Apple are going to look into this with you.

Please let us know if they're able to fix it.

Thanks 

Chris 

[mbdrake76]

Just checking that you've tried this:

• In the Apple Watch app on your iPhone, go to Mobile Data.  Make sure the Data Plan is set to EE.  Then underneath that you'll see a list of apps that can use cellular data - make sure this is enabled for Walkie-Talkie.

You may also want to check that Facetime is enabled on the iPhone itself is set-up for cellular connection (Settings -> Mobile Data, make sure that Facetime is enabled).

That *may* work, otherwise, Apple would be best placed to advise.

[LizC1]

Thanks, all those have been checked multiple times and are set correctly.

[Chris_B]

@LizC1  Just to check you have setup a contract for the watch via the watch app ?   

[LizC1]

I am very fed up with EE after being given the runaround for weeks over my Apple iwatch. I've spoken to numerous tech support people on 150, been sent to the Apple tech centre, been sent to the Apple istore in town, had Amazon replace my iwatch which was allegedly faulty and yesterday had yet ANOTHER conversation with EE tech support who claimed that they had removed the "faulty" watch from my data plan and had added the replacement one. Result. IT HASN'T WORKED. My iwatch is showing NO DATA PLAN despite me paying for two data plans for months, one for me and one for my husband. What do I have to do to get this sorted out? I was told it could be up to 24 hours for the plan to be switched on. It's over 24 hours and it is STILL not switched on. Obviously I am going to complain to EE's head office but that doesn't solve my problem or the fact that I have been paying for a data plan I cannot use. I have gone to the iwatch mobile data on my iphone and it says EE "not in use". There is no way to switch it on. The only option is to remove EE plan but why should I do that when EE have told me it would be switched on yesterday???????

[Christopher_B]

Hi @LizC1

Thanks for coming back to us about this and keeping us up to date.

I totally get that this needs sorting and I'm so sorry it's taking so long.

Could I please ask you to turn your phone off and back on? Sometime changes on your account need this to happen before activating.

Thanks

Chris