Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re: Itemised billing

Eleanor-53
Investigator
Investigator

‎28-12-2021 03:20 PM

No matter which Option you choose 

You can't get to speak to anyone! I need May 2021 bill to prove I called a contractor and he called me! Try talking to someone is impossible and it's not due to time of year, this has been going on for months HELP NEEDED ASAP

0 Helpful
3 REPLIES 3
Eleanor-53
Investigator
Investigator

‎28-12-2021 03:23 PM

I have called and called 

You can't get to speak to anyone , it just tells you, all answers are online. The app isn't working today. Am going mad trying to get hold of someone to no avail 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎28-12-2021 05:02 PM - edited ‎28-12-2021 05:03 PM

@Eleanor-53 : It's a Bank Holiday!

 

EE will have no records of your incoming calls. You can see your outgoing call in your itemised bills.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎28-12-2021 05:25 PM

Hi @Eleanor-53 ,

 

Typically, itemized bills would be setup for future bills so it's unlikely you could get that data as far back as May 2021 unless the circumstances are exceptional and you call EE during their office hours to discuss.

 

If you are a pay monthly customer, you may wish to consider an online chat if phone lines are exceptionally busy 

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Related Content