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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2646 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15484 Views
  • 51 replies
  • 65 Helpful

Send old phone in under trade in last Wednesday

I sent my phone back on Wednesday 1st under special delivery, unfortunately I have misplaced the receipt however I’m still getting messages from EE saying they haven’t received it, but I sent it off under 1st class 

Mpfowler by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Sim not working in ipad

Hi, I have had a sim card in my ipad for ages and its worked without issues.  I have just bought a new ipad and put the sim card into it but its now not working.  It shows that its an EE sim but when I try to get onto the internet it doesn't work. Ca...

Moseley_R by Investigator
  • 913 Views
  • 6 replies
  • 1 Helpful

Resolved! Free Xbox with upgrade

Ordered my upgrade and received a couple weeks ago, it is supposed to come with free Xbox s, anyone knw how you go about claiming??

Resolved! 5g

Is it correct that to get 5g you have to be on a 5g plan?

HUGH4 by Investigator
  • 971 Views
  • 1 replies
  • 2 Helpful

Doro 8050 display showing negative image

HiI am writing on behalf of a Doro phone user who’s phone display appears to have gone into a negative mode. Images are not exactly but are in some way like a photo negative and some colours are reversed on all icons, backgrounds and text – but not e...

Gladys46 by Visitor
  • 1834 Views
  • 2 replies
  • 0 Helpful

New customer to broadband

Hi does anybody know approximately what time a new broadband customer goes live as I have a university student trying to work online without internet.  I did mention this when I changed and was told it would be fine but currently it’s not.  Thank you...

Cancelled Contract within 14 days but direct debit still taken

I mistakenly applied for a SIM only contract thinking the line I had that my friend took out for me ended in November. But then realised it actually doesn’t end until March. I filled in the returns form and sent it back to the channel returns email w...

Another Bluelight question

Hi I am about to sign up to Three to EE and I have a Bluelight card. I have gone to register but it is asking for a company email address and ID card to be uploaded.My issue is I am a retired service member so haven't got the information you are requ...

Dufour27 by Investigator
  • 453 Views
  • 7 replies
  • 2 Helpful

EE haven’t asked for my upgrade trade in phone

So I upgraded to a new phone with the trade in deal…. I received my new phone the next day and expected to get an envelope to return my old phone within a week, never happened, so I rang EE spoke to someone they said to contact Brightstar which I did...

Tracy6873 by Investigator
  • 967 Views
  • 7 replies
  • 0 Helpful