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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2469 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15043 Views
  • 51 replies
  • 65 Helpful

My Bill is alot higher than expected?

Hi everyone Before the 1st January I had a SIM ONLY Max Plan 12GB data for £19.99 a month On the 1st I upgraded to a 20GB Max plan iphone xs max 256GB £88 a month I added a student discount to that to make it £70.40 a month I have just had my bill no...

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Help ! Sky Q not working with EE Hub

I’ve recently had sky Q installed worked perfectly fine for a total of 5 days before dropping connection to the EE Hub. Spoke to sky who basically aren’t interested said no fault with the box it’s EE hub issue which is also new. They recommended spli...

Emmaj66 by Investigator
  • 2581 Views
  • 9 replies
  • 0 Helpful

The Add-On Mind field

I purchased a PAYG sim for testing speed in various areas I would use my phone. The data on the sim disappeared after 2 tests (the same amount lasts 10 days on my current provider). I need to get more but I am confused at the difference in data add o...

Momaks49 by Explorer
  • 1615 Views
  • 11 replies
  • 2 Helpful

FTTP Install Concerns

Hi there, I am in a new build – around 3 years old, the developer never put fibre in so we have copper. I am with EE who use BT for the broadband and they keep emailing me to say I should renew to Full Fibre Max 100 which is the BT version of Full Fi...

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talksr86 by Contributor
  • 3094 Views
  • 7 replies
  • 6 Helpful

Home Broadband Router Life Span

I have had my fibre broadband contract for approximately 8 years. I still have the original router that came with the contract. For the past few weeks our internet connection has been dropping out and we have to turn the router off to reconnect it. I...

jackiehn by Explorer
  • 1659 Views
  • 4 replies
  • 3 Helpful

Linking EE phone and BB account

I'm having trouble linking my EE phone and BB account, as it says my details to not match what's on file.  I need to check what is happening with my broadband account, as I may be being overcharged. Cheers, Kevin

Kevin78 by Visitor
  • 1823 Views
  • 5 replies
  • 1 Helpful

Mysterious Landline 123 number charge

Hi everyone, I noticed a strange call which I definitely didn't make on my bill this month, a 26 second call to 123, which is apparently a 'speaking clock'. I've read that some BT customers have had this happen, possibly due to technicians working on...

OddLion by Investigator
  • 7032 Views
  • 10 replies
  • 2 Helpful

Pay As You Go Credit Disappeared.

Immediately after turning on my phone this morning I received a text from 150 stating I had £0.00 credit on my phone. As I was reading it I received another text from 150 saying thank you for choosing to move your T-Mobile phone number across to your...

lolgeoff by Contributor
  • 4398 Views
  • 16 replies
  • 3 Helpful