Mysterious Landline 123 number charge

[OddLion]

Hi everyone,

I noticed a strange call which I definitely didn't make on my bill this month, a 26 second call to 123, which is apparently a 'speaking clock'. I've read that some BT customers have had this happen, possibly due to technicians working on the phone cabinet and doing a test call, but it's very odd indeed.

I'll ring customer service tomorrow, but wondered if others have come across this.

Thanks in advance,

Odd Lion

[XRaySpeX]

@OddLion : Do you have a landline yourself or is this on a mobile bill?

[OddLion]

Hi there,

Yes, it's my landline/broadband phone that supposedly made this 123 call.

[XRaySpeX]

Could be the engs using your line extravagantly to make a test call when they have their own free nos for testing, incl. 17070.

Were you having work done on your line at that time?

[OddLion]

Thanks @XRaySpeX 

No work being done, and no calls being made. All a bit odd to be honest.

It's only a 45p charge, so not a big deal, but mysterious premium number calls shouldn't just appear out of thin air.

[XRaySpeX]

Raise it with EE. They might refund it.

[David]

@OddLion  123 is the talking clock 

[Christopher_G]

Hi @OddLion.

Is it possible someone else in the house dialled it? Any kids/Grandkids etc?

Chris

[OddLion]

Thanks @Christopher_G , but that has of course been ruled out. I don't even think anyone was home at the time that this call was supposedly made, but certainly no children making random 123 calls. 😂

[Christopher_G]

OK, thanks @OddLion.

It's worth having a chat with our broadband care team so that they can look into this for you.

Chris