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22-12-2019 09:44 PM
Hi everyone,
I noticed a strange call which I definitely didn't make on my bill this month, a 26 second call to 123, which is apparently a 'speaking clock'. I've read that some BT customers have had this happen, possibly due to technicians working on the phone cabinet and doing a test call, but it's very odd indeed.
I'll ring customer service tomorrow, but wondered if others have come across this.
Thanks in advance,
Odd Lion
22-12-2019 10:02 PM
@OddLion : Do you have a landline yourself or is this on a mobile bill?
22-12-2019 10:05 PM
Hi there,
Yes, it's my landline/broadband phone that supposedly made this 123 call.
22-12-2019 10:10 PM
Could be the engs using your line extravagantly to make a test call when they have their own free nos for testing, incl. 17070.
Were you having work done on your line at that time?
22-12-2019 10:32 PM
Thanks @XRaySpeX
No work being done, and no calls being made. All a bit odd to be honest.
It's only a 45p charge, so not a big deal, but mysterious premium number calls shouldn't just appear out of thin air.
22-12-2019 11:11 PM
Raise it with EE. They might refund it.
22-12-2019 11:29 PM
@OddLion 123 is the talking clock
23-12-2019 09:16 AM
23-12-2019 09:50 AM
Thanks @Christopher_G , but that has of course been ruled out. I don't even think anyone was home at the time that this call was supposedly made, but certainly no children making random 123 calls. 😂
23-12-2019 10:00 AM
OK, thanks @OddLion.
It's worth having a chat with our broadband care team so that they can look into this for you.
Chris