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Why have i been charged for 0.04 sec phone call on landline

smrc4
Visitor

‎17-10-2021 04:54 PM

Why have I been charged 40p for 0.04 sec call using landline? Surely that would not have been a connected call??? You have to be kidding

0 Helpful
3 REPLIES 3
bristolian
Legend
Legend

‎17-10-2021 05:24 PM

Hi @smrc4 

 

What're the first 5 digits of the number you called?

0 Helpful
Northerner
Grand Master
Grand Master

‎17-10-2021 05:27 PM

Hi @smrc4 

 

I assume the call will be rounded up to the cheapest cost. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to Northerner

‎17-10-2021 06:15 PM

Standard landline charges are 24p connection, and 16p per minute.

See for more details - https://ee.co.uk/content/dam/ee-help/Help-PDFs/home-broadband/ee-home-price-guide.pdf 

0 Helpful