Linking EE phone and BB account

[Kevin78]

I'm having trouble linking my EE phone and BB account, as it says my details to not match what's on file.  I need to check what is happening with my broadband account, as I may be being overcharged.

Cheers,

Kevin

[XRaySpeX]

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

[Emeraldboy]

Hi, I am having the same trouble. Did you get your problem resolved?

Cheers. Chris.

[Mustrum]

@Emeraldboy  did you follow the advice above?

What error codes are you getting?

If that fails have you tried calling the broadband support team?

[bigfil]

I'm also having the same problem. How can I know what email address EE has on file for me?

[XRaySpeX]

@bigfil : Call CS & ask. They'll help you adding your BB to MyEE.