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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15518 Views
  • 51 replies
  • 65 Helpful

transfer

how to transfer my no to a new phone

Need puc code to unlock sim

I’m trying to find puc code which site says I’m under manage devices in my EE but I can’t find it anywhere. I can’t phone as my SiM is locked either so driving me mad! Any help appreciated 

Lara1981 by Investigator
  • 888 Views
  • 6 replies
  • 2 Helpful

Lots of broadband data used whilst away on vacation

I recently took a short break (3 nights). Whilst I was away all computers were switched off and the TV wasn't used (the property was completely empty). I just checked my broadband usage and on the days I was away significant amounts of data were both...

radarboy by Explorer
  • 456 Views
  • 3 replies
  • 1 Helpful

Very low 4g download speed after upgrade

Please help. Ever since I upgraded to a sim only unlimited data package, my download speed is rubbish ie. Less than 1Mbps however the upload is around 10Mbps.Any help would be much appreciated

tonto989 by Investigator
  • 980 Views
  • 10 replies
  • 0 Helpful

Data Usage

For the last 3 months I have stayed inside my plan allowance for data usage, as shown on my account.This month I have exceeded the allowance with two weeks to go but I cannot see from my account why have used up the the entire allowance. 

SRG2 by Visitor
  • 436 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Debt sold to debt collector) Account closed

When the pandemic started in March 2020, as a student I had to go back home and because of the financial situation I couldn't send funds to England so couldn't pay my monthly bill. I received an email around August 2020 from a debt collector saying I...

Coa16me by Explorer
  • 1399 Views
  • 3 replies
  • 0 Helpful

Delivery No Phone

Has anyone else had this problem,where their delivery showed up with out their phone and wireless docking charger, but just a screen protector,which I did order, but it also had a plug and USB lead. Have reported this to EE but still without new phon...

Unknown charge for £24.99

I have an unknown charge for £24.99 that has no code or name. Outrageous that this is possible. I might have made the charge but no way to verify.  

MLJ by Explorer
  • 596 Views
  • 4 replies
  • 1 Helpful

Smart Benefit has been billed separately by Apple

Hi,I have the EE Full Works iPhone plan and I have chosen and been using my smart benefits for at least a year now. I chose Apple Music, Apple Arcade and Apple TV+. Today I have been separately billed by Apple for the Apple TV+ subscription that shou...

s_too by Explorer
  • 501 Views
  • 1 replies
  • 1 Helpful