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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3042 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16440 Views
  • 51 replies
  • 65 Helpful

Resolved! No wifi connection

My broadband is saying connected without a connection and i can seem to fix the problem what do i do please?

Resolved! EE trade in

So I’ve ordered my iPhone 13 Pro Max and part of my deal was I sent my iPhone 11 Pro back for recycling. I now have an email saying I have to send my phone back when I have no idea when the new one is coming. I was told I had 14 days from delivery of...

Resolved! iPhone 12 pro

I completed an order for a pay monthly iPhone 12 Pro yesterday, they took my £30 upfront payment, then had an email telling me I had to phone to complete my order why is this? 

Top up pack issue

Hi, I bought a new sim with £15 top up but when I check my history it says that I top up with £10. Why that? I can't activate my £15 pack because I don't have enough money, still I topped up with £15.Many thanks

Resolved! Cancel EE contract without phoning?

I want to leave EE for Virgin Media, so I need to contact EE directly to cancel my contract. The website says I should phone them, but I am having trouble getting through ("due to the high number of calls" they are unable to connect me to an advisor)...

Alan_1 by Visitor
  • 3557 Views
  • 1 replies
  • 1 Helpful

Resolved! App & Website Linked to my Son

I can never get through to anyone on the telephone, wait times are sky high but I need to get asap advice on how I can access my own account that I set up. When I log in, its showing my sons name. I have a family bundle with 3 sims attached, mine, my...

Deekel by Visitor
  • 999 Views
  • 1 replies
  • 2 Helpful

PAYG not connecting to network

Hi I'm an expat and I've recently travelled to the uk for two weeks and my PAYG sim isn't connecting to the network (no data inbound/outbound calls) - even after topping up I still can't use my phone. I understand inactivity on the sim post 6 months ...

Trussell by Investigator
  • 1297 Views
  • 7 replies
  • 1 Helpful

Cannot Access Swappable Benefits

I am unable to access or make changes to my swappable benefits either via the app or the website. Is there anyone having this issue and how can I resolve it?

breadrew by Visitor
  • 735 Views
  • 6 replies
  • 0 Helpful

Add Ons No Longer Showing

Hi, I've checked my account today as I often do randomly and the Add Ons I had active have now disappeared. I haven't cancelled any of them and obviously I have no idea why they aren't showing anymore. Can anyone help me please? Thank you.