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Cancel EE contract without phoning?

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Alan_1
Visitor

‎29-10-2021 12:01 PM - edited ‎29-10-2021 12:04 PM

I want to leave EE for Virgin Media, so I need to contact EE directly to cancel my contract. The website says I should phone them, but I am having trouble getting through ("due to the high number of calls" they are unable to connect me to an advisor). So I was wondering:

 

Is there a way to cancel my home phone+broadband contract without phoning them?

 

For example, I cannot see a live chat function.

 

Thanks!

0 Helpful
1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 12:06 PM

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

 

Your 14-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 12:06 PM

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

 

Your 14-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP