Cancel EE contract without phoning?

[Alan_1]

I want to leave EE for Virgin Media, so I need to contact EE directly to cancel my contract. The website says I should phone them, but I am having trouble getting through ("due to the high number of calls" they are unable to connect me to an advisor). So I was wondering:

Is there a way to cancel my home phone+broadband contract without phoning them?

For example, I cannot see a live chat function.

Thanks!

[XRaySpeX · Accepted solution]

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

Your 14-days notice will be taken from when they receive your letter.