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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

PAYG top up issues

Hi all,I topped up using a third party app where I am rewarded for shopping and even though it shows in my credit balance, I am unable to use it for top up!?!? The EE app keeps asking me to top up my balance? I can’t top up, please help? 

JBIZ by Explorer
  • 353 Views
  • 1 replies
  • 0 Helpful

How to set up recurring payment

Hi. I have had monthly recurring payments for the last 5 years but accidentally cancel it. And I can't figure out how to restore it. EE help instructions say that I need to log in to "My EE" and then "select Set up Direct Card Payments".Or in another...

Insecure Landlines

EE connected a strange man into my phone line.  After months (possibly years, EE won't specify) they admitted it and removed him as he'd began to impersonate my lover, take messages on my behalf and swear abuse at me.  He reacted to this by having hi...

New PAYG sim

I've just purchased a new £15 PAYG sim- was for the £15 per month, unlimited text/calls and no contract. Got it in the mail a few days later and popped it into the phone. I get this message though? Your current balance as of today 20:37 is £9.50. You...

juitz by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

iPhone 13 pro max order

I ordered the iPhone 13 pro max on the 6th of October I’ve had several telephone conversations during this time with EE and been told I will be getting it in the next few days every time then I got a text with a link that said ito expected to be disp...

EE Perk Account De-activated

Hi, I can see this is a common problem and requires an account reset by an admin. My EE perk account after re-setting password and logging in says it is deactivated as registration was not completed within the time frame.  I tried re-registering and ...

BenWal by Visitor
  • 309 Views
  • 1 replies
  • 0 Helpful

No photo ID

I missed the my item was delivered by DPD today and it was delivered to a DPD store I’m little concerned as it says to bring my ID passport or driving licence. But I don’t have either of them if I take my birth certificate, Bank card, Utility bill P6...

How to add my wife to my account with a sim only contract

I have a SIM only contract and would like to add my wife to my account with a SIM only contract. How do I do that and what are the options? I was looking at the 150GB unlimited texts and calls package for her.Thanks

Jbonn by Visitor
  • 1189 Views
  • 2 replies
  • 1 Helpful