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iPhone 13 pro max order

Aimeelouxo
Visitor

‎02-11-2021 10:56 PM

I ordered the iPhone 13 pro max on the 6th of October I’ve had several telephone conversations during this time with EE and been told I will be getting it in the next few days every time then I got a text with a link that said ito expected to be dispatched in 24 hours then delivery expected 22-26 October then back to awaiting confirmation and then on Sunday it went back to delivery expected in 24hours were not on Tuesday I get there is a delay but why are you giving people false promises?! 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎03-11-2021 08:22 AM

Hi @Aimeelouxo

 

Thanks for coming to the community. 

 

I'm sorry to hear you have had incorrect information. 

 

We allocate stock on a first come, first served basis, and we’re in regular contact with Apple, and will be sending out orders as quickly as possible

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

 

If you ordered online or over the phone, you'll receive a text from our delivery partner DPD with details of your delivery.

 

Leanne. 

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