Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

New PAYG sim

juitz
Visitor

‎03-11-2021 12:50 AM

I've just purchased a new £15 PAYG sim- was for the £15 per month, unlimited text/calls and no contract.

 

Got it in the mail a few days later and popped it into the phone.

 

I get this message though?

 

Your current balance as of today 20:37 is £9.50. Your last top up was £10.00 on 01/11/2021 at 22:30. 

 

Why do I only have £10 when I paid £15?

 

I have no data and after login into the EE app and registering the number (nightmare by the way) to check, I am asked to pick a pack? Thought I did this already when I purchased the SIM?

 

 

 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎03-11-2021 08:33 AM

Hi @juitz

 

Thanks for coming to the community. 

 

Did you pay £15 when you ordered the SIM card? 

 

Can you text BALANCE to 150 and let me know the full reply? 

 

Thanks 🙂

 

Leanne. 

0 Helpful