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My EE

jfostern
Established Contributor
Established Contributor

‎29-12-2021 01:54 PM

Why do I need to join My EE?

 

I have PAYG where I top up as required without any problems,and I’m not tied to any bundles!

 

Must I join if I were to buy a new phone that required a new SIM (different from old phone)?

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎29-12-2021 03:22 PM

Hi @jfostern

 

Welcome to the community.

 

You don't have to create a My EE account, if you don't want to. Could you explain your question a bit further please? I don't understand.

 

Thanks 🙂

 

Chris

0 Helpful
jfostern
Established Contributor
Established Contributor
In response to Christopher_G

‎29-12-2021 04:20 PM

Thanks…What would be procedure if I change my phone that requires a new sim and I want payg to operate as before, and also retain my number.My network  provider remains as EE…..To achieve above I don’t have to register for a My EE account do I?

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎29-12-2021 11:47 PM - edited ‎29-12-2021 11:50 PM

You may use your device w/out registering it to MyEE.

 

Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.

 

Go to http://add-on.ee.co.uk/status from the device when not connected to WiFi will tell you your usage.

 

Go to http://add-on.ee.co.uk/purchase from the device when not connected to WiFi to buy add-ons.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to jfostern

‎29-12-2021 11:52 PM

Take new phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

 

You can only use the online form when you just need a different sized SIM for a new phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)