Xbox Series S offer

[Kyle009]

I ordered a new phone in store yesterday and was told I'd receive a text today to book my delivery in for the series s. I haven't had anything and looking at my contract and receipt there is no mention of the deal.

How can I check I'm eligible for the deal? I went for the Samsung a52s 5g on the 40gb tariff and only really went for this as I want the series s too.

Any help is greatly appreciated. Thanks

[Christopher_G]

Hi @Charl8682

Did you order as an add to plan? If so, you'll receive the Game Pass Ultimate message 14 days after purchase.

Chris

[Christopher_G]

Welcome to the community, @Seranaeth.

I've sent you a private message to get some information from you.

Chris

[alex245]

hello 

I got my Xbox series s on 11 December I didn't get a text for x ultimate game pas?

what do I do?

[Christopher_G]

Hi @alex245

Did you get your Xbox Series S as an add to plan product, or did you get it free with a phone contract?

Chris

[alex245]

i got it for free with an ee new phone contract 

[Christopher_G]

Thanks @alex245

You should have received a text message within 5 days of receiving your console.

I would recommend speaking to our mobile care team so they can look into this for you.

Chris

[Charl8682]

@alex245 just an update, I sent a message to EE via Facebook as they gave a quicker response. They gave me a link which took me to a varification page, where I had to enter my phone number, then it asked for a code that was sent via text for varification then when I entered it it said activate, which was to activate the game pass, I left that page as I won't be activating the pass untill Christmas day..I hope this has helped, I'd message them on Facebook

[alex245]

thank you