Xbox Series S offer

[Kyle009]

I ordered a new phone in store yesterday and was told I'd receive a text today to book my delivery in for the series s. I haven't had anything and looking at my contract and receipt there is no mention of the deal.

How can I check I'm eligible for the deal? I went for the Samsung a52s 5g on the 40gb tariff and only really went for this as I want the series s too.

Any help is greatly appreciated. Thanks

[Leanne_T]

Hi @Becky64

Thanks for coming to the community. 

You should have received a text message with the terms and conditions, have you had this? 

Did you make a £30 upfront payment when you upgraded? 

Leanne 🙂

[Kyle009]

I think the offer was only valid until the 25th of November

[Becky64]

Hi Leanne 

I did pay the 30 upfront and I haven't received a text message. 

Thanks 

Becky 

[Kyle009]

Just the text I got states offer runs out on 25th

www.ee.co.uk/xbox-bundle

[Stulad]

Just an update. I received the Xbox Series s  yesterday,  around 20 days since I ordered my new phone. Which is great.

However when I registered for the 3 months x box pass I seem to have been directed to the US site and having issues.

Is there some technical support I can get in setting up the xbox pass as my Microsoft login is UK but the offer directs me to US? 

Thanks

Stu 

[Leanne_T]

Hi @Stulad

Thanks for coming back to us. 

Have you received a text message from us with a link to set up the game pass? 

Thanks 🙂

Leanne. 

[Stulad]

Thanks Leanne

I have yes , it now states on my MS profile :

Xbox Game Pass Ultimate

Purchased from BT/EE

Enjoy over 100 high-quality games including new games on Xbox console, Windows 10 PC, phones, tablets and more.

When I set up the xbox on Xmas day do I just link this MS account to that and it should be set up for my son to start playing etc ? 

Sorry but my days of consoles were the PlayStation 2 days !!! 😆

[Christopher_G]

Yes, just link the Microsoft account on Christmas Day and you should be good to go, @Stulad.

I remember getting a PlayStation 2 for Christmas from Santa when I was younger. It was probably the most excited I've ever been in my life.

What a Christmas Day that was!

Chris

[Seranaeth]

I'm having major issues with this deal too.

I upgraded to a Pixel 6 on the 14th of November, paid the £30 upfront. Have had two separate agents confirm I qualified for the deal after having rung 150 but was unable to confirm any details on date of delivery etc. It's now 36 days after my upgrade and I still haven't heard a word about it, no text from EE or DPD, nothing about it on EE website or App and certainly haven't received any xbox.

What can I do about this? I don't want to ring up again to be told I qualify and I just have to "wait and see what happens". I want the xbox but will I receive a refund and discounted monthly bill if I don't get what I paid for for undue inconvenience?

[Charl8682]

@Christopher_G  I have received my Xbox on the 12th December but I've still not received the text with the ultimate game pass. Can you help please