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19-05-2021
09:51 PM
- last edited on
20-05-2021
08:56 AM
by
DanielPA
I am trying to access by sport on my phone, I have access via a benefit on my contract, but tonight I cannot access anything, if I try to watch anything it says that I need to upgrade my package from BT Sport lite to BT Sport pack. I’ve tried deleting and redownloading the app, but nothing works.Any ideas what I can do to resolve this
Solved! See the answer below or view the solution in context.
20-05-2021
08:42 AM
- last edited on
20-05-2021
08:56 AM
by
DanielPA
Hi there @damojonah26
Thanks for coming to the community.
If you log into your my EE app and select add-ons, do you have BT Sport showing?
Speak soon 🙂
Leanne.
20-05-2021
08:42 AM
- last edited on
20-05-2021
08:56 AM
by
DanielPA
Hi there @damojonah26
Thanks for coming to the community.
If you log into your my EE app and select add-ons, do you have BT Sport showing?
Speak soon 🙂
Leanne.
21-05-2021 07:57 AM
Hi Leanne, the problem has sorted itself, I don’t know how, but when I tried to access it yesterday morning, it logged into by sport no problems. Thanks for the response.
21-05-2021 09:04 AM
04-11-2021 07:53 PM
Hi
im having the same issue, my ee account clearly states I have the BT Sport Large Screen benefit but I can’t seem to access any live content on the app
05-11-2021 07:49 AM
25-11-2021 08:23 PM
Hi there having the same issue, ee app has the smart benefit selected too.
26-11-2021 07:46 AM
Morning @Edmandoza
Thanks for coming to the community.
How are you trying to watch BT Sport?
Thanks.
Leanne.
01-12-2021 06:25 AM
01-12-2021 07:54 AM
Morning @Edmandoza
Thanks for coming back to me.
Are you trying to watch the games on the big screen?
Thanks 🙂
Leanne.