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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2914 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16088 Views
  • 51 replies
  • 65 Helpful

Phone repair tinescales

I took my mobile in to store last Tuesday for repair but the trackers is still shows it as not received at the repair centre. How long does this normally take a week seems excessive. The shop aren’t even answering the phone now so I can’t ask them if...

EE perks deactivated account

Hi I am trying to access my EE Perks account but get a message saying that my account has been deactivated as I didn’t verify it in time. If I try to create a new account it tells me I am registered and to log in!! There is no option to reactivate th...

626-case by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Cancelled New Contract within 14 days do I need a PAC Code?

Hi. I recently left GiffGaff to come to EE, received my PAC from GiffGaff, ordered a new phone and contract with EE, however the phone I ordered isn't great so I decided to cancel the phone and contract within the 14 day period.  My number has transf...

5GEE Router and DSL

Hi thanks for taking the time to look in on my post. I'm a bit of a Geek! Dual connection failover capability is my requirement. Previous setupUbiquiti UDM-Pro1Gb Virgin Cable76Mb Vodafone DSL  Current setupUbiquity UDM-Pro5GEE Mobile Broadband76Mb V...

Eddie563 by Explorer
  • 1089 Views
  • 3 replies
  • 2 Helpful

Wi-Fi Calling on a Cubot Max 3

Hi, I have a Cubot Max 3 running Android 11 with a Pay Monthly Sim. I'm unable to get Wi-Fi calling to work, although I've checked and re-checked, that all the phone's settings are correct. Is it possibly that EE have to enable my Sim to accept Wi-Fi...

Apple Music Smart Benefit not showing in available list.

I've just upgraded my plan to a Smart plan including Apple Music.My account is now showing the new plan details, but I have no Smart Benefits showing as active, and Apple Music isn't available for me to add.It is, however, showing as a Currently Acti...

ROBPUGH by Explorer
  • 553 Views
  • 3 replies
  • 0 Helpful

Resolved! Whats the difference between BT sport lite and BT sport pack

I am trying to access by sport on my phone, I have access via a benefit on my contract, but tonight I cannot access anything, if I try to watch anything it says that I need to upgrade my package from BT Sport lite to BT Sport pack. I’ve tried deletin...

Resolved! Free boosts on £5 PAYG pack

We currently have the old £5 Everything Pack with 150Mb data (boosted to 1.3Gb), 100 mins & 250 texts.  If we move over to the new £5 PAYG pack, please can I check the following: 1. Will we lose the accumulated boosts on our current pack (I assume we...

wozza8 by Explorer
  • 1343 Views
  • 3 replies
  • 2 Helpful

Apple watch delivery

Hi, I ordered two apple watches a little over two weeks ago. I have received one watch but not the other and I have heard nothing since. I cannot get to speak to anyone and just wondered how I contact people.