Whats the difference between BT sport lite and BT sport pack

[damojonah26]

I am trying to access by sport on my phone, I have access via a benefit on my contract, but tonight I cannot access anything, if I try to watch anything it says that I need to upgrade my package from BT Sport lite to BT Sport pack. I’ve tried deleting  and redownloading the app, but nothing works.Any ideas what I can do to resolve this

[Leanne_T · Accepted solution]

Hi there @damojonah26

Thanks for coming to the community. 

If you log into your my EE app and select add-ons, do you have BT Sport showing? 

Speak soon 🙂

Leanne.

[damojonah26]

Hi Leanne, the problem has sorted itself, I don’t know how, but when I tried to access it yesterday morning, it logged into by sport  no problems. Thanks for the response.

[James_B]

That's great @damojonah26

Thanks for letting us know. 🙂

James

[Peterc84]

Hi

im having the same issue, my ee account clearly states I have the BT Sport Large Screen benefit but I can’t seem to access any live content on the app

[Katie_B]

Hello @Peterc84. 

Have you set up BT Sports direct with EE by texting SPORT to 150?

Katie.

[Edmandoza]

Hi there having the same issue, ee app has the smart benefit selected too. 

[Leanne_T]

Morning @Edmandoza

Thanks for coming to the community.

How are you trying to watch BT Sport?

Thanks. 

Leanne.

[Edmandoza]

Hi Leanne,

Yes, I have the BT Sport smart benefit that I’ve been using for about a year and all of a sudden it’s locked half the games claiming that I need to upgrade from the BT sport lite to the BT sport pack. The smart benefit is BT sport ultimate so why is this not covered?

Regards
Ed

Sent from my iPhone

[Leanne_T]

Morning @Edmandoza

Thanks for coming back to me. 

Are you trying to watch the games on the big screen? 

Thanks 🙂

Leanne.