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Use my EE 5G sim unlimited date card can't play pc game

BOSHAO
Investigator
Investigator

‎21-05-2021 03:59 PM

When I use 4G or 5G WIFI, I can only browse the website and cannot connect to the game server, and when using EE 4G WIFI, my phone shows the WIFI signal is great. When I cannot receive any data, I cannot browse the website. And chat software

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎21-05-2021 04:40 PM

@BOSHAO   Is it just this game ? Or is it anything else also ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎21-05-2021 06:08 PM - edited ‎21-05-2021 06:08 PM

Does the game work behind CGNAT or does their server, or do other servers or players, need to be able to directly route to your device over the internet?

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0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-05-2021 07:08 PM

Can you or can you not browse the game website? You say both.

 

Post the tracert to the game server.

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0 Helpful
BOSHAO
Investigator
Investigator
In response to Chris_B

‎23-05-2021 07:36 PM

Only games such as Steam and League of Legends, But I can, I can view and search for information through the browser

0 Helpful
BOSHAO
Investigator
Investigator
In response to mikeliuk

‎23-05-2021 07:39 PM

He is running in the background, but it has been unable to connect to the game server. I can open, browse and watch all the video sites you mentioned, such as youtube

0 Helpful
BOSHAO
Investigator
Investigator
In response to XRaySpeX

‎23-05-2021 07:42 PM

I can browse websites and watch videos on the PC, but neither Steam nor League of Legends can connect to the game server. In terms of mobile WiFi, my mobile phone can also browse and watch, but I found that it cannot use WeChat. My mobile phone There are no mobile games on it, so I don’t know if mobile games are similar to PCs and cannot connect to game servers.😥

0 Helpful