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Upgrading and sending back device

Hollyaw1996
Visitor

‎05-07-2021 07:47 AM

I have never been so ANGRY.

 

so I upgraded my old Apple iPhone XR to the iPhone 12 Pro Max and had the bottom of the conformation order, it states ‘about the phone you are trading- Apple iPhone xr’

 

sent my old phone into ee and now getting text messages saying that I’m meant to be sending in my partners Samsung and a £630 bill will be added to my bill. 

Trading in the Samsung WAS NOT part of the upgrade deal and I WILL not be sending it in to EE cause clearly they have messed up.

0 Helpful
1 REPLY 1
Christopher_B
EE Employee

‎05-07-2021 09:45 AM

Hi @Hollyaw1996

 

I hope you're well and having a nice day, other than this issue of course. 

 

It sounds like some wires have been crossed somewhere along the line here. I'm sure we can get to the bottom of this. 

 

Could I please just check how you processed the upgrade and trade in, was it online, over the phone or in store? 

 

Thanks

 

Chris 

0 Helpful