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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2651 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15544 Views
  • 51 replies
  • 65 Helpful

New Phone on a sim only contract (so no top up)

I want to buy the IMO Q2 Plus (True Blue) from EE, it's £29.99 but it says there must be a £10 minimum top up when buying this phone. I'm on a sim only contract paying £11.53 a month so a £10 pay as you go top up would be completely useless. Is there...

Re: PAYG SIM Not Provisioned

Can I just add that I'm in exactly the same situation (don't mean to hijack another thread). Ordered a PAYG sim from the EE website. It arrived today but my phone is telling me that the sim is not provisioned. 

A smart watch for my mobile

Hi I'm really struggling to find the right smart watch that is compatible with my Motorola Moto G 5G PLUS Can anyone help please.

New phone and new pay as you go sim

Hello i have got a new iPhone 12 for my daughter as a bday gift with a pay as your go sim. I am trying to set it up. The sim is in the phone but it is not showing ee on the top is the screen. It won’t allow me to call or text 150. On the paperwork th...

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Freym by Investigator
  • 647 Views
  • 6 replies
  • 0 Helpful

Re: Order tracking: pay monthly orders

Hi, My upgrade Samsung Galaxy S21 Ultra phantom black was dispatched on Thursday 1st July but I haven't been contacted by DPD yet, the reason I'm enquiring is because I am supposed to send my old phone back as trade in by Thursday or get charged the ...

ST77 by Explorer
  • 708 Views
  • 3 replies
  • 0 Helpful

WireGuard VPN

I have seen a couple of times on this forum that people discuss if EE blocks VPN connections, but I am still not sure what the real answer is.My experience is that a WireGuard VPN connection is blocked when using a phone with an EE sim card as a WiFi...

DirkP by Investigator
  • 1461 Views
  • 5 replies
  • 1 Helpful

Router keeps restarting

HI EE Community,My router keeps restarting randomly few times a day, works fine for few hours then reboot yellow and than works fine again for few hours.What I have try so far:Factory reset to the smart hubTry different telephone wall plugRemoved tel...

Upgrading and sending back device

I have never been so ANGRY. so I upgraded my old Apple iPhone XR to the iPhone 12 Pro Max and had the bottom of the conformation order, it states ‘about the phone you are trading- Apple iPhone xr’ sent my old phone into ee and now getting text messag...

Entire contract history

I recently requested my entire contract history and I was told it could take up to a month to get it to me (actually came after about 2 weeks which was nice) it has been sent to me on a CD, I'm not really sure how I am meant to see what's on it (soun...

LJWilson by Visitor
  • 491 Views
  • 1 replies
  • 0 Helpful

Re: No order delivery date

It's been a week already & still haven't received my new phone...instead I get bombarded with messages of letter I will receive and that I need to send my old phone back... this is really annoying and I start to consider of cancelling the order!