Router keeps restarting

[nike_bytom]

HI EE Community,

My router keeps restarting randomly few times a day, works fine for few hours then reboot yellow and than works fine again for few hours.

What I have try so far:

Factory reset to the smart hub

Try different telephone wall plug

Removed telephone/adsl wall plug splitter (BT logo) from the wall and use filter supplied with router and connected directly to the single socket

I have separated wifi 2.4/5

Not sure what else I could try?

I don't have telephone line just internet

Logs below:

Information Log 

Event Log 

Regards

Raf

[XRaySpeX]

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@nike_bytom wrote:

I don't have telephone line just internet

Do you mean you have bought Fibre Without Landline from EE or you just don't have a handset? 

[nike_bytom]

Bought Fibre without phone line

[Leanne_T]

Hi @nike_bytom

Welcome to the community. 

If you get in touch with our Broadband Care team, they will be able to get this looked into for you. 

Let us know how you get on 🙂

Leanne.

[nike_bytom]

Done, engineer booked for Thursday hope the issue can be resolved.

Thank you for help

Raf

[Leanne_T]

No problem @nike_bytom

Come back and let us know how you get on after the engineer has been on Thursday. 

Thanks 🙂

Leanne.