Router keeps restarting
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05-07-2021 06:53 AM
HI EE Community,
My router keeps restarting randomly few times a day, works fine for few hours then reboot yellow and than works fine again for few hours.
What I have try so far:
Factory reset to the smart hub
Try different telephone wall plug
Removed telephone/adsl wall plug splitter (BT logo) from the wall and use filter supplied with router and connected directly to the single socket
I have separated wifi 2.4/5
Not sure what else I could try?
I don't have telephone line just internet
Logs below:
Regards
Raf
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05-07-2021 07:34 AM
@nike_bytom wrote:
I don't have telephone line just internet
Do you mean you have bought Fibre Without Landline from EE or you just don't have a handset?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-07-2021 08:36 AM
Bought Fibre without phone line
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05-07-2021 09:25 AM
Hi @nike_bytom
Welcome to the community.
If you get in touch with our Broadband Care team, they will be able to get this looked into for you.
Let us know how you get on 🙂
Leanne.
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05-07-2021 10:00 AM
Done, engineer booked for Thursday hope the issue can be resolved.
Thank you for help
Raf
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05-07-2021 10:03 AM
No problem @nike_bytom
Come back and let us know how you get on after the engineer has been on Thursday.
Thanks 🙂
Leanne.
