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In my upgrade I was not given an order number for my new device

Kasimran
Visitor

‎29-10-2021 08:32 AM

Hi  I spend almost 1 hour with EE customer support executive for my upgrade deal and he said your phone will be delivered tomorrow when I told him I am flying this Saturday and guess what my EE app was updated with my new upgrade deal but I got no confirmation of my ee device delivery order number and every time I call EE customer service they keep me waiting for 20 minutes and then disconnect my call, is it something wrong with EE as a business? Any advice 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎29-10-2021 10:32 AM

Hello @Kasimran. 

 

Thanks for coming to the community. 

 

Have you tried downloading the DPD app to see if any delivery information is provided?

 

Katie 🙂