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Upgraded my phone 2 days ago & still awaiting confirmation of delivery date?

Zara_K
Visitor

‎14-09-2018 04:22 PM

I ordered my new upgrade 2 days ago. It says it's in stock and usually dispatched within 24 hours. Why wouldn't I have a delivery date yet?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-09-2018 06:06 PM

@Zara_K  I recommend that you call customer services to make sure everything is ok. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Alex_S
EE Employee

‎14-09-2018 07:15 PM

Hi @Zara_K,

 

You can check your order status on the order tracker for any updates.

 

Once your delivery is on its way, you will also receive a text from DPD confirming the day and time slot which you can then mange via DPD.

 

Which handset did you go for? 

 

Alex

0 Helpful