Tracking number not working

[j22kmc]

I placed an order yesterday got confirmation email with xkn order number , should have been ready to pick up today but tracking number not working and no other email or text ??

[Leanne_T]

Good Afternoon @j22kmc

Thanks for coming to the community.

What phone did you order?

Did you order online, over the phone or in store?

Speak soon, Leanne.

[j22kmc]

Hi yes online While I was logged into my account as this was an additional line and it was a Samsung s8. 

[Leanne_T]

Thanks @j22kmc

I would give us a call on 150 so we can check the order for you and give you an update.

Let me know how you get on 🙂

Leanne.

[j22kmc]

So you can’t help me then , I’ll have to call tomorrow as working at mo , 

[Alex_S]

Hi @j22kmc,

Here on the community we don't have account access.

If its easier for you while your working, you can speak to our live chat team up until 11pm tonight 🙂

Alex