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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2660 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15587 Views
  • 51 replies
  • 65 Helpful

Tracking number not working

I placed an order yesterday got confirmation email with xkn order number , should have been ready to pick up today but tracking number not working and no other email or text ??

j22kmc by Contributor
  • 1381 Views
  • 5 replies
  • 0 Helpful

Not received my upgrade - ordered on Saturday

Hi,  I ordered an early upgrade (a hauwei P20 pro) on Saturday and expected to get a text today or yesterday. I received the initial email about my order but have had no texts or emails since. I phoned EE customer service yesterday to ensure my order...

mb17 by Explorer
  • 1236 Views
  • 3 replies
  • 0 Helpful

new contract letter

hi I'm thinking of joining ee. and want to get my partner a new phone as hers is all smashed. but as it's a surprise I was wondering if I apply online and collect in store will there be any welcome letters sent to my home address?

Resolved! Cooling off period

I ordered a new phone on 23rd Aug, it's now 8th Sept & still no phone because it was out of stock.Will my cooling off period be affected?

WelshBen by Contributor
  • 3275 Views
  • 2 replies
  • 2 Helpful

About first time order

Hello i placed an order today recieved email with xkn numbers with order info i know have to wait on text to pickup easier due to work hours i have placed order to pickup instore and i have noticed my passport has expired will this be a problem when ...

jrocks by Investigator
  • 1166 Views
  • 2 replies
  • 0 Helpful

Resolved! Where is my order?

I placed an order online on 30/8/18, received a confirmation email, but heard nothing since. DPD tried to deliver a parcel on Friday but haven’t heard anything from them since then. How can I find out what’s happened to my order?

MauriceB by Investigator
  • 3800 Views
  • 7 replies
  • 2 Helpful

Resolved! Can't track order or get in contact with EE

Hello,  I'm a new EE customer and placed an order on Saturday. I got a order number starting XKN which I've been unable to track. I contacted live chat who told me since it's an online order to call customer service  Which I tried a few times, when I...

Kate91 by Explorer
  • 3623 Views
  • 4 replies
  • 2 Helpful