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first bill problems

jrocks
Investigator
Investigator

‎15-09-2018 07:31 AM

Hi there so last week i went instore to try pickup my p20 but passport was expired so told lady to cancel it ..also called up customer services to cancel but yet a week later theres my first bill saying the want to take £88 from my bank which £50 is a roaming charge by default

 

So no phone but a nice bill

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎15-09-2018 07:44 AM

Hi @jrocks

 

If the billing cycle had commenced then you will be billed but reimbursed if you didn't upgrade. If you want to check then call 150 and ask them when this £50 will be reimbursed. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
jrocks
Investigator
Investigator
In response to Northerner

‎15-09-2018 07:47 AM - edited ‎15-09-2018 07:51 AM

whats the point paying the bills if not got the phone sorry am new to ee

 

if store cant hand over the phone how can they bill me very strange

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to jrocks

‎15-09-2018 10:09 AM

Hi @jrocks

 

Welcome to the community, sorry to hear of your experience.

 

I recommend speaking to customer services. They have access to your account and will be able to find out what's happening with your bill.

 

Let us know what happens.

 

Chris

0 Helpful
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