first bill problems

[jrocks]

Hi there so last week i went instore to try pickup my p20 but passport was expired so told lady to cancel it ..also called up customer services to cancel but yet a week later theres my first bill saying the want to take £88 from my bank which £50 is a roaming charge by default

So no phone but a nice bill

[Northerner]

Hi @jrocks

If the billing cycle had commenced then you will be billed but reimbursed if you didn't upgrade. If you want to check then call 150 and ask them when this £50 will be reimbursed. 

Thanks

[jrocks]

whats the point paying the bills if not got the phone sorry am new to ee

if store cant hand over the phone how can they bill me very strange

[Christopher_G]

Hi @jrocks

Welcome to the community, sorry to hear of your experience.

I recommend speaking to customer services. They have access to your account and will be able to find out what's happening with your bill.

Let us know what happens.

Chris