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19-11-2018 10:04 AM
Upgraded last week and put the new SIM card in my new phone on Saturday but the new phone has a different number. My old number has not ported across yet. I now have two working phones but with different numbers.
I did a live chat with EE this morning - they told me to reboot both handsets, which I've done and didn't work.
Called EE and they said I need to call Carphone Warehouse as they've sent me the wrong SIM.
Called Carhphone Warehouse and they said it takes up to 5 working days to copy the number across with EE.
Who is telling the truth and when will this be sorted!?
19-11-2018 10:17 AM
More like within 24 hours but usually much less.
19-11-2018 10:24 AM
Does that 24 hours include weekends, or is it working days only? It's been nearly 48 hours since I inserted the new SIM.
19-11-2018 12:30 PM - edited 19-11-2018 01:31 PM
Hi @monstermunch.
Welcome to the community.
We would advise the timescale of 24 working hours.
When porting over were you provided an estimated completion date?
Speak soon, Katie 🙂
19-11-2018 01:27 PM
No estimated date was quoted.
It is only now that EE and Carphone Warehouse seem to be saying very different things.
19-11-2018 01:35 PM
Thanks for letting me know @monstermunch.
I have sent you a private message for some further information.
Katie 🙂