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09-12-2021 02:06 AM - last edited on 09-12-2021 07:46 AM by DanielPA
Hello everyone I sent my phone back by normal post as did not receive a returns pack and now ee are charging me £385 pounds for the phone and they say on there website if it’s not returned after 14 days you will get a charge I believe the phone has been lost or stolen to be fair I have had much bigger problems to worry about then a stupid bloody phone my nan is in palative care and my uncle is critically I’ll and I am a nhs staff member I think this is a **bleep** joke mate
09-12-2021 07:56 AM
Hi @Tasha282020
I'm very sorry to hear about your family members.
When did you send the phone back?
Speak soon.
Leanne.
09-12-2021 09:14 AM
09-12-2021 09:17 AM
Hi @Tasha282020
Thanks for coming back to me.
I'm very sorry to hear this.
I would suggest getting in touch with Brightstar they can check if this has been received, you can call 0208 732 3798 or email eeconsumer.uk@brightstar.com
Leanne.