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No messages regarding delivery?

JayWright91
Visitor

‎23-11-2021 08:34 PM

Hello

 

I placed an order last night on the online store and had an email to call through as needed more information. I spoke with a rep this morning and completed an EVI or EIV and was told everything was done etc. Welcome to EE etc. I was told I would receive delivery info today via DPD for delivery tomorrow, however I have yet to receive anything.

 

I have received an email from EE saying confirmation - your order is on its way with an account number but no tracking number? So I can't even track it online?

 

Is this normal?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎23-11-2021 08:57 PM

Hi @JayWright91 

 

If you speak to CS on 150 you can obtain your tracking number and use EE online tracking tool.

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
James_B
EE Community Support Team

‎24-11-2021 08:39 AM

Hi @JayWright91,

 

Welcome to the EE Community. 🙂

 

If your delivery is scheduled for tomorrow, you'll receive your tracking information via text before 8pm this evening.

 

James