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No messages regarding delivery?

JayWright91
Visitor

‎23-11-2021 08:34 PM

Hello

 

I placed an order last night on the online store and had an email to call through as needed more information. I spoke with a rep this morning and completed an EVI or EIV and was told everything was done etc. Welcome to EE etc. I was told I would receive delivery info today via DPD for delivery tomorrow, however I have yet to receive anything.

 

I have received an email from EE saying confirmation - your order is on its way with an account number but no tracking number? So I can't even track it online?

 

Is this normal?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-11-2021 08:57 PM

Hi @JayWright91 

 

If you speak to CS on 150 you can obtain your tracking number and use EE online tracking tool.

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎24-11-2021 08:39 AM

Hi @JayWright91,

 

Welcome to the EE Community. 🙂

 

If your delivery is scheduled for tomorrow, you'll receive your tracking information via text before 8pm this evening.

 

James