No texts from DPD & no Order Number to track online!

[MCNicholls]

My phone was stolen so I can't receive any texts from DPD regarding the delivery of my new device. The confirmation email I received from EE doesn't include an Order Number either so I can't find any way to track my delivery! Can anyone at EE please help???

[Katie_B]

Hello @MCNicholls. 

Welcome to the community. 

I am so sorry to hear your phone has been stolen. 

Please could I ask you to confirm what phone you ordered?

Have you downloaded the DPD app? you can enter your contact details and delivery address to find out more delivery information.

Katie 🙂

[MCNicholls]

Hi Katie, thanks for replying so quickly. 

I ordered a Samsung A52s 5G in black. I downloaded the DPD app as recommended but that's also asking for my phone number so they can send me a pin code to verify my identity. Without a phone this is obviously not feasible and I need to communicate via email if possible. 

[MCNicholls]

Is it at all possible to nominate someone else to receive my phone delivery? 

[Leanne_T]

Hi @MCNicholls

They would need to have the same surname and show DPD their proof of ID. 

Have you tried using the email address for the DPD app? 

Thanks 🙂

Leanne.