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Community Activity
Is there a dropping out issue with the Smart Hub 2 or do I have a faulty router?
Recently, on a near daily basis my BT Smart Hub 2 router (EE would not provide the newer WiFi 6 router when we switched) has been disconnecting from the internet.It is always the same, websites and google searches will not load, but any games in prog...
mobile wifi
Hi everyone can someone explain please, i have a 4g wifi for my home broadband as i stay in a rural community, i wish to upgrade this to a 5g wifi for my home. would this be a new contract or just a straight swap of mini router. any info would be app...
Roaming Mobile network
Hi, I cannot send/receive calls or messages, I changed my sim plan to pay as you go, as I am travelling outside the UK. I topped up my balance however, I cannot use it. I have received a message from EE stating if I don't make a call or send a messa...
Smart WiFi Pro Connection Issue
I pay £10 a month for a Smart Hub Pro and a Smart WiFi Pro as I had a lot of dead zones in my house so the Pro removes these. However, since the weekend my Smart WiFi Pro refuses to connect to my Smart Hub Pro, and no matter what I do it doesn't seem...
No WiFi signal in parts of my house since forced to EE from BT.
In March 2025 I was due to renew my BT Broadband (Full Fibre 100).I connected BT to discuss & was told they were moving everyone to EE, but the only thing that would change was the name; in fact, I would have a faster speed for the same price. I relu...
HR
Hello I would like to contact HR has anyone got their email
Broadband slow loading
Hi,My ee broadband is behaving strangely. Our data rate is 8.111 Mbps / 54.997 Mbps, and a speed test show around 42Mbps download, which is pretty good for where we live. However the actual connection appears to have a lag of some sort. Visiting webs...
Resolved! Cannot access internal device using ipv6 pinholes
I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...
Termination Charge Scam
I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...
Watch Ultra Samsung
Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...
