I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
I pre ordered the Samsung galaxy s20 ultra 512gb over the phone on the 2nd of March, i rang EE yesterday and the guy i spoke to said they have zero stock and have no date when they will get any in. He said because of the virus, the suppliers are not sending any
He said all of the people that had pre ordered would all be first in line to receive them when they do eventually get them in stock.
I ordered a s20 ultra 512gb on the 28/2/2020 the phone come out on the 10/3/2020 but its now 13/4/2020 my order say your device is coming soon 3/4/2020 10 days later nothing its now 1 month since it come out and still nothing whats going on with ee i phoned up and the operator said it wasn't picked yet ???????
This device was released just as the pandemic was starting and countries were entering lockdown. There just isn't the stock and very few handsets are getting made let alone shipped from South Korea/Vietnam.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
I understand about the virus but it says your order is almost ready and no Update for 10 days so whats going on why say its almost ready and not updating the system so FOR 10 yes 10 DAYS NOTHING
