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Missing part of my order

freddieapp26
Visitor

‎15-12-2021 02:06 PM

Hi!

 

So last month I placed an order for a phone upgrade along with an insurance bundle. The phone itself has arrived and I am happy with the product and its condition. However the Minute One Samsung A12 case and screen protector as part of the insurance bundle I purchased has not arrived yet and I was just wondering when I could expect to receive it? I have asked this question to the online webchat and received no answer, emailed EE directly and they instead directed me to the 150 phone line but each person I have got through to on there told me my query is not one they deal with without telling me where I can go to sort this query. If someone here can either sort my query or direct me to the right place that would be great thank you very much!

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-12-2021 02:19 PM

@freddieapp26  customer services will help you if you call them because that’s what I had to do as I didn’t receive my one minute bundle with the insurance.    There is no email address that can use for customer services.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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