Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Delivery issue

hoge1234
Visitor

‎07-12-2021 12:02 PM - last edited on ‎07-12-2021 01:15 PM by EE Community Moderator

Hi, I ordered a new phone on 27th November with the delivery date set for the 29th. DPD wouldn't let me take the delivery because there was missing address information on the parcel (no house number) and he couldn't scan it. The DPD order tracker says the parcel is being returned to EE. I rang EE last Wednesday & they said they would resend with correct address etc but I've not had any updates since then. I've tried the EE order tracker but it says 'can't show order details right now'. Any ideas on where it's all up to & when I can expect my phone? For info the order number is xkoxxxxxxxxx

 

Thanks

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎07-12-2021 01:36 PM

@hoge1234  You’ll have to call customer services about this as this is a peer to peer forum that doesn’t have access to your account. 

0 Helpful