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Delivery issue

hoge1234
Visitor

‎07-12-2021 12:02 PM - last edited on ‎07-12-2021 01:15 PM by EE Community Moderator

Hi, I ordered a new phone on 27th November with the delivery date set for the 29th. DPD wouldn't let me take the delivery because there was missing address information on the parcel (no house number) and he couldn't scan it. The DPD order tracker says the parcel is being returned to EE. I rang EE last Wednesday & they said they would resend with correct address etc but I've not had any updates since then. I've tried the EE order tracker but it says 'can't show order details right now'. Any ideas on where it's all up to & when I can expect my phone? For info the order number is xkoxxxxxxxxx

 

Thanks

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎07-12-2021 01:36 PM

@hoge1234  You’ll have to call customer services about this as this is a peer to peer forum that doesn’t have access to your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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