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iPhone 13 pro graphite 128gb upgrAde

Lol80
Explorer

‎07-12-2021 11:36 AM

So I’ve ordered an upgrade on my phone on the 2/12/21 however I haven’t received no email confirmation or order tracker even though I was told over the phone that my order went through and that I should receive my device in the next week. What should I do? Thinking of leaving EE if this is delayed due to their incompetence and shocking attitude over the phone. 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎07-12-2021 01:43 PM

@Lol80   Incompetence of what the lack of getting devices from Apple because Apples got a shortage of devices.   Issues in the world right now are having a knock-on effect just about everywhere. 
 Customer services are there to help you and you only get a bit of attitude when they feel their receiving it first.  Sorry to say but that’s you side of the story.    

have you checked your junk spam folder ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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