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Family Button Missing in App

Woodenhart
Visitor

‎15-12-2021 12:27 PM

I've been managing my families phones from the myee  App for a while. However my App stopped working and it instructed me to uninstall and reinstall the App.

On doing so the 3 other family accounts are now not visible, nor is there a Family Button.

 

I Pay for all the accounts.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-12-2021 01:01 PM

@Woodenhart You’ll need to call customer services about that it’s an account related issue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎15-12-2021 02:06 PM

Hi there @Woodenhart

 

Thanks for coming to the community. 

 

Can you gift data if you log into your My EE account online? 

 

Thanks 🙂

 

Leanne. 

0 Helpful