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Help Activate a new SIM car

micafe
Explorer

‎09-11-2021 07:43 PM

I have received today the replacement SIM card I did order as I have lost my previos one. 

 

I was following the steps to activate it, but you request me to call 150! How I am supposed to do that since the sim card does not work until is active? I do not have landline and I am living in UK abroad from family.

 

I've been trying to find a way to chat live with EE customer support, but the "start conversation" button does not appear even thought it says we are open until 10.30pm. Still no luck. I would be grateful if someone one could help me with this

 

best regards

 

 

3 REPLIES 3
James_B
EE Community Support Team

‎10-11-2021 07:44 AM

Hi @micafe,

 

Welcome to the EE Community. 🙂

 

Have you tried using the SIM? Lost or stolen replacements should be pre-activated.

 

James

0 Helpful
micafe
Explorer
In response to James_B

‎10-11-2021 02:29 PM

Hello James,

 

The sim was not pre-activated. This morning I was able to call EE support from a friends phone and resolve it. 

 

I hope EE can improve the way costumers can contact the company without the need to ask other people a favour. EE costumer service is poor, you need a proper live chat option..

0 Helpful
James_B
EE Community Support Team
In response to micafe

‎10-11-2021 02:36 PM

Hi @micafe,

 

I'm sorry to hear your SIM wasn't pre-activated as it should been.

 

If you need it in future, you can access live chat at ee.co.uk/contact-ee.

 

James