S21 delivery

Racha87
Visitor

‎14-09-2021 07:18 PM

I recently upgraded to a S21 5g 128gb Violet and was told I would get the phone within 7 days, that 7 days is now up. How long will I be waiting for the phone to arrive? 

I have checked my online tracking and all its showing as order confirmed. 

Any help or updates would be appreciated. 

Thanks

Racha87

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎14-09-2021 08:02 PM

@Racha87  Have you not seen all the other comments from others that have order this device and are having to wait.  There is a backlog of orders and EE are wanting on delivery from Samsung.  You’ll be waiting about longer still. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Lemonlemongo
Contributor
Contributor

‎15-09-2021 09:21 AM

Waiting on exactly the same, ordered on the 3rd and was told it would be 7 days!

0 Helpful
nalfylatino
Established Contributor
Established Contributor
In response to Lemonlemongo

‎15-09-2021 09:43 AM

I upgraded to a S21 Ultra not too long ago, received it next day. I think this is terrible, EE should at least inform everybody why there is such a hold up with stock. 

nalfylatino
Established Contributor
Established Contributor
In response to nalfylatino

‎15-09-2021 09:46 AM

Hi, would you happen to know why there is such a delay in getting phones out to people?

 

Are you going to keep potential iPhone 13 users waiting too?

 

Shipping issues? Lack of stock?

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