The EE Community

Signed up for apple tv in store a month ago and still no activation details?

Hi All, I upgraded my account last month and added AppleTV as an add on. Didn’t receive a text code or link - going into the app itself it says it shows as added to my smart benefits. I then tap on it and it doesn’t give me any insight into how to ad...

Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...

EETV apps freezing

Various apps, such as GB News, ITVX, Channel 5 all randomly freeze.Think the EETV box shows apps via YouView.i’ve rebooted TV box, router and all software and apps are up to date.I’m on fibre 900 with EE routeranyone had the same issue and resolved?c...

Not able to buy plan

When I reach payment page it shows some error. 

Sim 1 not privisioned

Why am I getting this, I can't ring or message or  receive calls and texts 

Mobile Broadband Service. No internet

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.Is this normal for EE, has anybody else experienced this? I would have ...

Esim issues

Hello. I've noticed that my ESim has been wiped off my phone, my mobile and broadband bills are up to date but I keep getting a message saying my account has been suspended. Can anyone shed any light on this for me please?

I don’t received my order yet please help me tyvm

Fraud

I've just realised that EE is not concerned about being linked to a fraudulent website....if they were they would have proper customer services and you might actually get to speak to someone....