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Community Activity
NHS Perk code not working
Hi there, I am trying to upgrade to a new iPhone and my EE perk code won’t be accepted online, keeps showing an error message saying it can’t be used with discounted plans. I have called EE and they confirmed the plan I am trying to select isn’t curr...
parental controls
i am logged into the ee app yet when i go to manage > settings the parental controls says 13+ and i am not able to change it as it says “these settings are managed by the bill payer” however with my contract there are two phones on it and neither of ...
EE Android PAYG mobile phone stopped receiving SMS messages
13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...
Resolved! Disney plus app on EE Tv
This is not on the apps list. Can I add it on to it? I tried to share screen from my iPhone but it didn’t work
Sim payg can’t recieve message
Payg sim haven’t topped up but can recieve callscant recieved text messages i use for my son phone but it’s not working.brand new sim. i did ee sign in and the ee message came but not from my phone.
I can't claim the Galaxy Tab A9 I was told I could get with my phone.
I purchased an S25U 3 days ago and was told with my order that I can get a Watch 7 or a Tab A9 with my order. After doing a little bit of searching, I found a link to a Samsung website to which I could enter the phone/order details. Doing so tells me...
DNS
Dear EE Customer Support,I hope this message finds you well.I am a customer using an EE broadband router smart hub and I would like to request assistance with enabling manual DNS settings on my device.My goal is to use a third-party DNS filtering ser...
B Sony and Apple scam payments
Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...
Messenger stuck on "Waiting to connect"
A14 with payg EE. messenger stuck with that message. Tried all resets (cache, phone, etc.) and phone works for emails. Cannot send or receive texts but worked OK yesterday.
Resolved! Returning kit
Hi there I've just received a bill of 85 pounds today saying ee haven't received their broadband kit when I sent it away months ago i even recieved a 85 pound cheque few months ago so I assumed it was fine and well clearly that's not the case I didn'...
