Superfast delivery not arrived?

[Wilkesy91]

so chose my time and date for today between 8-10am

not arrived yet and its past the hour of 10am. I have tried tracking with my order number and account number and nothing. Don't understand this process if it doesn't live up to its name. I chose the specific time because I'm in the house and off work. What do I do next with the phone not turning up?

[Wilkesy91]

so rang 150, they've cancelled my order for another to be delivered tomorrow.

good phone service, but delivery service is shocking tbh. Why offer a service for a specific time and date if you cant stand by it? 

Phone is in stock so shouldn't be no problem

[Jon_K]

Hi @Wilkesy91.

Thanks for letting us know about this.

Let us know when it has been delivered.

Jon

[SammyDerrick_x]

I also haven't recieved my delivery either after waiting in most of the day for it! 

[Katie_B]

Hello @SammyDerrick_x. 

Welcome to the community. 

When did you order your new phone?

What phone did you order?

Speak soon, 

Katie 🙂

[SammyDerrick_x]

I ordered the iphone 12 last night and i confirmed it this morning around 9ish and the lady  said the delivery would be betwen 14:00 and 16:00 

[Katie_B]

Thanks for confirming @SammyDerrick_x. 

Have you had any notification from the courier?

Katie.

[SammyDerrick_x]

I do not have a working mobile so if i have then i haven't received one. I did also explain this over the phone earlier and she said it's not a problem.

[Katie_B]

Hi @SammyDerrick_x. 

I would recommend speaking with our Live Chat team who can access your account track your delivery further. 

Alternatively, you can call 0800 079 8586 from any landline or provider. 

Katie 🙂

[SammyDerrick_x]

I am not able to use the live chat as i don't have an android and I also don't have a landline i ca use... is there anything else i am able to do 😞