Remove content lock

[davidbemel12]

Please can you remove the content lock on my device. Thank you.

[Schockwave · Accepted solution]

Hello @davidbemel12 ,

Welcome to the community,

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

Please do not write all in capitals, as this is seen as shouting, thank you.

[XRaySpeX]

@davidbemel12 : Follow Switching Content Lock OFF or ON .

[JoaoRoneberg]

There's no way to remove the content lock from my accounts and devices... How do you think blocking PORN in a quarantine????? All your 'smart' suggestions and procedures are **bleep**, there's no way to unlock it and when your system gets to work ask for a credit card number that even if you fill all the data up it doesn't unlock the **bleep** Content lock that i didn't ask for!!!!

**bleep** with the puritanism and the prudish unsolicited locks from EE... is a general problem for users... I will start recommending people to switch off...!

[Katie_B]

Good Afternoon @JoaoRoneberg.

Welcome to the EE Community. 

When did you process this change?

Are you the account holder?

What happens when you call 1818 from the device you wish to remove the lock from?

Speak soon, 

Katie 🙂

[Cammyboy997]

Hi I Downloaded the app but it doesn’t say anything underneath the setting 

[Katie_B]

Good Afternoon @Cammyboy997. 

Welcome to the community. 

Are you the account holder?

Has your My EE account been set up with account holder access?

Have you tried calling 1818 from the device?

Katie 🙂

[XRaySpeX]

@Cammyboy997 : Don't use the app but your online MyEE.

[Cammyboy997]

Yea I am the account holder I am 22 years old and the only bank card I got is master debit it won’t accept it and I’ve downloaded the app but it doesn’t say restrictions or anything there’s nothing after setting and on Webb I found the device conntroll but when I go to it there nothing about content lock  

[Katie_B]

Thanks for confirming this @Cammyboy997. 

Have you tried calling 1818 from your device?

Katie 🙂